I just got off a phone call that has me thinking how easily words are used, written, and exchanged without any concrete value or meaning or intent. Especially conversations with service providers that often feel scripted especially when I have an issue with a product.
Imagine the frustration and headache for new immigrants who must navigate the countless multi-tiered systems in America. There is no such thing as “simple”. For example, if you are a victim of fraud. Someone steals your bank card and goes on a shopping spree. Naturally, one would expect a phone call to the bank which would lead to a freeze on the account and begin an investigation. In a couple of weeks you would have your restored funds because they are FDIC insured and a new bank card… WRONG!!! After getting through navigating the 1-800 automated system, you may be fortunate to reach a life rep who will make promises only to appease you and get you off the phone. Followed by an email with forms and further instructions…and the headache continues…words…
Promise “make a declaration assuring that something will or will not be done” (Dictionary.com)…Words that create expectations.
My Grandparents often told me stories that demonstrated the power and value of one’s word. Land was bought and sold by verbal agreements. Even today traditional marriages reflect this custom, two families agree that two people are married. One can imagine how coming from this way of thinking and acting, it is natural to believe and trust the words that are spoken.
My time here in America has taught me quite a number of things. I believe that one of the most important lessons has been to use my words wisely, speak up, ask questions. Silence is not golden, in America it is deadly. Sometimes you may encounter unfair situations that would make you want to …
And sometimes you have to be assertive and aggressive to get what you want…it may not be my nature, but I had to adapt to survive.
Have you encountered similar situations where you had to adapt to new ways because your beliefs and cultural expectations were a handicap for you? Please share your thoughts 🙂